Underutilised Tools
Measure how much capacity the Underutilised Tools drain is costing your team every month
Your Team
Underutilised Tools — Reality Check
Research* shows Underutilised Tools is one of the most consistently underestimated time drains in modern teams:
- Most organisations use less than 30% of the features available in Microsoft 365
- Teams using manual workarounds spend an average of 5 hours per week on tasks tools could automate
- Information scattered across platforms adds an average of 2 hours per week in search and re-creation time
- Employees who feel confident with their tools report significantly higher focus and output quality
*Sources:
- Microsoft 365 adoption: Microsoft Work Trend Index, annual productivity research
- Manual workarounds: Salesforce, "State of the Connected Customer" report
- Information search time: McKinsey Global Institute, "The Social Economy" report
Think about how your team uses the tools available to them — Teams, Outlook, Copilot, and Microsoft 365 broadly. For each statement, choose the option that best reflects your reality.
Your Underutilised Tools — The Drain
*Underutilised Tools scoring reflects the gap between available capability and actual usage. A score of 100% means your team uses the tools with full clarity and confidence. Most teams sit significantly below this.
And this does not include the quality cost — decisions delayed because information could not be found, opportunities missed because AI tools were not used, or the slow erosion of confidence that comes from feeling behind on the tools everyone else seems to be using.
Plug this drain this week
Underutilised Tools does not clear with a training course. It clears when people encounter the right capability at the right moment. Here is where to start.
Ready to clear this drain?
The Find & Fix Session is a focused 20-minute diagnostic on where your team's time is actually going, built around what you've just found. You'll leave with one practical fix to start applying this week.
Book the Find & Fix SessionCurious about your other drains? See all six — but Underutilised Tools is where we'd start.
Productivity Pit Stop · www.productivitypitstop.co.za · 082 PERFORM · We do not manage time. We recover it.